INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

❓ Will I Receive the Same Product I See in the Picture?

🖼️ Yes, absolutely!
At Xalvoro LLC, we make sure that the products you see in our pictures are the same as the ones you receive. Our team takes real product photos and ensures that every detail is accurately represented.

✨ What You Can Expect:

  • 📸 Authentic Images – All product photos are original and taken to reflect the real item.

  • ✅ Quality Guarantee – Every product goes through a quality check before shipping.

  • 📦 Safe Packaging – We make sure your order arrives in perfect condition.

  • 🔄 No Hidden Surprises – You’ll get exactly what you ordered, with no substitutes unless you approve.

💡 Please note that colors may appear slightly different due to lighting or screen resolution, but the product remains exactly the same.

❓ Where Can I View My Sales Receipt?

🧾 Your sales receipt will always be available to you!

✨ Here’s how you can access it:

  • 📧 Email Confirmation – A copy of your receipt is automatically sent to your registered email right after your purchase.

  • 👤 My Account – Log in to your account on our website, go to “My Orders”, and you’ll find your receipts under each order.

  • 📂 Download & Print – From your order history, you can download or print your receipt anytime for your records.

  • 🤝 Customer Support – Didn’t receive your receipt? Contact us at info@xalvorollc.com, and our support team will resend it to you.

❓ How Can I Return an Item?

📦 We’ve made returns simple and hassle-free!

✨ Steps to return your item:

  1. 📝 Check Eligibility – Make sure your item is within our Return & Refund Policy (usually unused, in original packaging, and within the return period).

  2. 📧 Request a Return – Contact us at info@xalvorollc.com with your order number and reason for return.

  3. 📮 Ship the Item Back – We’ll provide you with the return address and instructions to send the product back securely.

  4. 💳 Get Your Refund/Exchange – Once we receive and inspect your item, we’ll issue a refund or exchange according to your preference.

⚠️ Please note: Shipping fees (if any) are non-refundable, unless the item arrived damaged or incorrect.

❓ Will You Restock Items Indicated as “Out of Stock?”

🔄 Yes, we do restock many of our popular items!

✨ Here’s how it works:

  • 📦 High-Demand Products – Items that sell quickly are usually restocked as soon as possible.

  • 📧 Get Notified – On the product page, you may find an “Notify Me” option. Enter your email, and we’ll alert you as soon as the item is back.

  • 🕒 Restock Time – Restock time varies depending on supplier availability and demand. Some items may take a few days, while others could take longer.

  • 🛑 Limited Editions – Certain exclusive or limited-edition products may not be restocked once sold out.

💡 Tip: If you love something, grab it quickly—it might not return!

❓ Where Can I Ship My Order?

🌍 We ship to many locations worldwide!

✨ Shipping Details:

  • 🏠 Within the USA – We deliver to all states and territories across the United States.

  • 🌎 International Shipping – Many of our products can be shipped globally. Shipping availability and rates depend on your destination.

  • 🚫 Exceptions – Some remote areas or restricted regions may not be eligible for delivery due to courier limitations.

  • 📦 Address Options – You can ship to your home, office, or any valid mailing address provided during checkout.

💡 Tip: Enter your shipping address at checkout to see if delivery is available for your location and to view estimated delivery times.