🔄 Return & Refund Policy – Brilovix LLC

Last Updated: September 2025

At Brilovix LLC, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to make things right with a simple and transparent return process.

📦 1. Eligibility for Returns

We accept returns under the following conditions:

  • ✅ Item(s) must be returned within 30 days of delivery.
  • ✅ Item(s) must be unused, unworn, and in original packaging.
  • ✅ Proof of purchase (receipt or order confirmation) is required.

⚠️ Non-returnable items include:

  • ❌ Gift cards
  • ❌ Personalized or custom-made items
  • ❌ Clearance or final sale items

💰 2. Refunds

Once your return is received and inspected:

  • ✔️ Approved refunds will be issued to your original payment method.
  • ⏳ Processing may take 5–10 business days, depending on your bank/payment provider.
  • ⚠️ Shipping fees (if any) are non-refundable.

🔄 3. Exchanges

Need a different size, color, or replacement?

  • We offer free exchanges for eligible items (subject to stock availability).
  • If the desired item is unavailable, we’ll process a refund instead.

🚚 4. Return Shipping

  • If the return is due to our error (wrong, defective, or damaged product), we’ll cover the shipping costs.
  • If the return is due to customer preference (change of mind, incorrect size, etc.), the customer is responsible for shipping costs.

📝 5. How to Start a Return

To initiate a return or exchange:

  1. 📧 Contact us at info@brilovix.store with your order number and reason for return.
  2. 📦 Pack the item securely in its original packaging.
  3. 🚚 Ship it to the return address provided by our support team.

⚖️ 6. Damaged or Defective Items

If you receive a damaged or defective product:

  • 📸 Take clear photos of the issue.
  • 📧 Email them to info@brilovix.store within 7 days of delivery.
  • ✅ We’ll arrange a replacement or full refund at no extra cost.

❓ 7. Need Help?

We’re here to assist you with any return or refund queries.

📍 Address: 7901 4TH ST N STE 12120, St. Petersburg, FL 33702, USA
📧 Email: info@brilovix.store
📞 Phone: +1 941 287 1591

✨ At Brilovix LLC, we stand by the quality of our products and services. Our Return & Refund Policy is designed to give you peace of mind and a worry-free shopping experience.